Telesales Training

$60.00

This training material is all about the role of the telephone in generating sales and telesales as a process.

We’ll show you simple aspects that create the wrong impression, such as the call being not answered at all and the agent being rude or condescending.

We’ll also explore the stages of a sales call and prioritize why people buy and how to handle objections.

Get instant access to these training course materials.

SKU: TS Categories: ,

Audience.

Selling over the phone has become an essential sales tool for successful organizations.

This course will help develop the telesales skills of any audience.

Participants will learn essential telesales skills, strategies, and techniques for selling anything over the phone.

These telesales training course materials will help participants master proven techniques such as crafting engaging scripts, managing diverse customer personalities, and utilizing vocal tone and language to foster positive customer experiences.

The course will improve participants’ understanding of effective telesales strategies to boost their call confidence and enhance overall sales results.

Course participants will also better understand successful telesales skills, how to use these techniques in their roles, and the main obstacles to effective telesales.

The course materials will primarily meet the needs of participants new to telesales and selling over the phone.

 

Sample Materials.

We use generic backgrounds so you can rebrand the training course materials as your own.

Topics Covered.

1. Telesales training

  • What is telesales?
  • The advantages of selling over the phone.
  • The role of the telephone in generating sales.

2. The seven deadly sins of telesales

  • The impact of a lack of management commitment.
  • What happens when telesales are only given minimum attention?
  • The impact of insufficient marketing support.
  • Unrealistic expectations.
  • The costs of staffing mistakes.
  • Insufficient investment.
  • The impact of inadequate measurement and analysis.

3. The selling equation

  • Telesales as a process.
  • Fundamental telephone techniques like managing the call, voice, and attitude.

4. Aspects that create the wrong impression
Conditions that set the wrong impression:

  • The call was not answered at all.
  • The customer left on hold.
  • There is no identification of the agent or the organization.
  • While transferring, the customer gets cut off.
  • No interest in the customer.
  • Agent not listening.
  • No confidence was generated.
  • The agent is rude or condescending.

5. The stages of a sales call

  • Opening.
  • Presentation.
  • Closing.
  • Departure.

6. Why do people buy
People buy to:

  • Avoid pain.
  • Reduce risk or loss.
  • Enhance their prestige or ego.
  • Make money.
  • Gain enjoyment, pleasure, or comfort.
  • Buy for other people.

7. How to handle objections

  • Transitions.
  • Buying signals.
  • How to close the sale.

 

Objectives.

Your participants will:

  • Explore the main obstacles to effective telesales.
  • Understand the process behind successful telesales skills.
  • Understand a range of techniques.
  • Examine techniques available to build an effective process.
  • Understand the benefits of an effective telesales process.

 

What’s Included?

You get instant access to everything you need.

  • Workbook.
  • Slides.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 15 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • A Reading List.
  • A Course Advertorial.
  • An Action Plan.