Last Updated on February 22, 2025 by Catherine Fitzgerald B.A. M.A.

Improve Telesales Skills Using My Editable Training Course.

I’m excited to share Oak Innovation’s editable training course on telesales skills.

As someone passionate about delivering top-notch courses, you’ll find this material to be a game-changer in approaching your training sessions.

The course content is incredibly comprehensive and easy to follow.

You can dive right in and start customizing the material to fit your specific needs.

Success Stories.

Are you not sure if Oak Innovation will be there to support you?

I want to introduce you to our customer, Helen. She answers this perfectly. Helen emailed me and said that excellent customer service … isn’t that frequent on the internet, so she happily acknowledged it when she received it from us.

How You Can Use Editable Courses In Your Business.

• Deliver as your own.
• Add to your existing courses, workshops, or sessions.
• Learn from the content and use it for yourself.
• Deliver as individual courses in your business.
• Use for ideas or specific content to improve your existing courses.
• Offer development courses to your existing teams or clients.
• Rebrand your business.
• Use in specialized courses or to build new courses.

Equip Your Learners With The Skills They Need.

In this training course on telesales skills, your participants will:

• Explore the main obstacles to effective telesales.
• Understand the process behind successful telesales skills.
• Understand a range of techniques.
• Examine techniques available to build an effective process.
• Understand the benefits of an effective telesales process.

What You’ll Teach.

The material is structured into seven engaging lessons with practical insights and techniques.

1. Telesales training
For the best results, you will discuss telesales and the advantages of selling over the phone.

Key takeaways:

• Participants will explore telesales, discuss the advantages of selling over the phone, and examine the role of the telephone in generating sales.

2. The seven deadly sins of telesales

In this lesson, course participants will:

• Explore the impact of a lack of management commitment.
• Learn what happens when telesales are only given minimum attention.
• Review the impact of insufficient marketing support.
• Explore unrealistic expectations.
• Discuss the costs of staffing mistakes.
• Explore the impact of insufficient investment.
• Review the impact of inadequate measurement and analysis.

3. The selling equation
At this stage of the course, you can use the lesson provided to examine telesales as a process and how to manage first impressions.

You can also use the content to discuss fundamental telephone techniques, such as controlling the call, voice, and attitude.

Key takeaways:

• Course participants will explore telesales as a process and discuss fundamental telephone techniques, such as managing the call, voice, and attitude.

4. Aspects that create the wrong impression
Key takeaways:

In this lesson, you can explore conditions that set the wrong impression:

• The call was not answered at all.
• The customer left on hold.
• There is no identification of the agent or the organization.
• While transferring, the customer gets cut off.
• No interest in the customer.
• Agent not listening.
• No confidence was generated.
• The agent is rude or condescending.

5. The stages of a sales call
This is your opportunity to shift focus and share that the standard sales call has four identifiable stages (e.g., opening, presentation, closing, and departure).

Key takeaways:

• Opening.
• Presentation.
• Closing.
• Departure.

6. Why do people buy
Built for busy trainers, you can use this lesson to explore the importance of features and benefits.

Key takeaways:

People buy to:

• Avoid pain.
• Reduce risk or loss.
• Enhance their prestige or ego.
• Make money.
• Gain enjoyment, pleasure, or comfort.
• Buy for other people.

7. How to handle objections
By the end, you will explore fundamental telesales skills.

Key takeaways:

• Participants will explore transitions, discuss buying signals, and examine how to close the sale.

Run Better Training Sessions With Ease.

Launch your training courses on demand and deliver training courses in real-time from anywhere.

You get instant access to slide decks, workbooks, guides, and more as required.

• Course workbook (39 pages) filled with exercises and advice.
• Slide deck (53 slides) with engaging visuals and critical concepts.
• Free training games to make learning fun and interactive.
• Free training icebreakers to foster open communication.
• Practical training guides to enhance learning.
• Course tests to measure learning outcomes and knowledge gains.
• Activities/exercises to reinforce concepts through practice.
• Reading lists to provide additional learning resources.
• Marketing material to promote your courses.
• Action plans to develop implementation strategies.

Get Instant Access To Our 15 Free Training Guides.

When you access any of our courses — you’ll get 15 free, limited-time bonuses to support your training courses!

• Turbocharging your training games guide (includes 17 free training games): Learn our entire system to maximize engaging training games, guiding you through every step from selection and research to delivery, ensuring your training games are compelling. VALUE $29
• Mastering the Art of Icebreakers guide (includes 17 free icebreakers): Grab the exact icebreakers we use when planning each training course to stay on top of every aspect for both presentations and workshops, from selection and research to delivery, ensuring your icebreakers are effective. VALUE $29
• Taking charge of participation levels guide: Our step-by-step guide for taking charge of participation levels you can use as inspiration for your classes and workshops, including setting standards, roles, and responsibilities, simple tips that always work, and more! VALUE $29
• Reigniting your questioning skills template: A complete breakdown guide to integrating questioning skills to make your training courses shine, from pre-launch drafting objectives to how to use questions after each course begins. We’ve included cool tips on alternatives to using questions in easy and fun examples! VALUE $29
• Staying ahead with active listening skills template: The exact listening skills guide template we use to encourage trainers to use listening skills within training settings, helping you develop active listening skills! VALUE $29
• Future-proofing by selecting the right course materials guide: Our secret hacks to get your audience’s attention, what to look for when selecting materials, and training methods that work well! Let’s simplify your workflow and help you always choose the right training materials for your courses. VALUE $29
• Improving training evaluation guide: A step-by-step checklist of everything you need for training evaluation that has been transformative for our customers, boosting skills and providing valuable insights on the importance of feedback. Learn how to evaluate your courses and use our sample evaluation form. VALUE $29
• Creating a presentation that people want guide: Our secret way of making excellent high-yield presentations and workshops is guiding you through every step, from complexity and jargon to eliminating barriers at the preparation stage, ensuring your presentations shine. VALUE $29
• Mastering how you deal with difficult people template: Grab the checklist we use when planning each training course to stay on top of every detail for presentations and workshops, from strategies to support difficult people to descriptions of behaviors and how to reduce the risk of conflict. VALUE $29
• Building personal values guide: Our exclusive library of 365 personal values and calls-to-build-reflection that you can use to inspire engagement within your courses. VALUE $29
• Achieving success with instructional materials guide: A comprehensive guide to making your instructional materials shine, from understanding what instructional materials are to keeping the training course going using the correct instructional materials! VALUE $29
• Taking charge of the emotional reactions to change guide: The exact presentation guide we use to reach out to participants, helping you explore different responses to change! VALUE $29
• Developing a solid trainer trust score guide: A ten-step strategy designed to assist you in building a more substantial trust score. Let’s simplify your workflow and turn participants into engaged followers across your courses. VALUE $29
• Empowering others to set goals: An insanely practical step-by-step guide on how to set goals has been transformative for training courses and workshops, boosting skills and providing valuable insights. Learn how to create SMART goals and develop problem-solving skills for growth. VALUE $29
• Creating presentations that people remember guide: Our custom guide to creating engaging presentations and workshops guides you through every step, from content preparation and research to delivery, ensuring your presentations succeed. VALUE $29

Increase Telesales Skills.

Our content empowers your learners to:

• Master the art of effective call management
• Craft engaging scripts that convert
• Navigate objections with finesse
• Transform phone interactions into sales opportunities

Who Will Benefit?

This training content is perfect for:

• Ambitious telesales representatives hungry for success
• Call center agents looking to boost their conversion rates
• Sales managers aiming to supercharge team performance
• Anyone looking to master the art of how to sell over the phone

Share The Secrets Of Telesales Success.

Dive deep into crucial concepts, including:

• The seven deadly sins of telesales and how to avoid them
• The psychology behind why people buy
• Mastering the four stages of a sales call
• Techniques to handle objections like a pro

Improve Your Telesales Training Courses.

With our content, you’ll be able to:

• Deliver high-impact, customized training sessions in minutes
• Engage learners with interactive activities and real-world examples
• Adapt materials to fit your industry’s unique challenges
• Measure and showcase tangible improvements in sales performance

Your All-In-One Telesales Training Course.

Think of this training material as your one-stop shop for telesales training.

Whether you’re launching a brand-new course or enhancing existing workshops, our material is designed to meet your needs and exceed expectations.

Ready To Improve Sales Success.

Seize this opportunity to elevate your telesales training to new levels.

Boost Training Efficiency With Proven Materials.

Are you looking for editable training materials on telesales skills?

Do you want courseware tailored to enhance virtual telesales skills and address challenges specific to remote work scenarios across industries?

By providing editable training materials explicitly designed for telesales, you can easily create customized, high-impact training sessions that drive learner engagement and sales success, empowering you to elevate your training offerings professionally.

This telesales training course material can be used to equip professionals with vital skills to excel in selling products and services over the phone.

Participants gain access to a comprehensive suite of resources, including a 39-page workbook and a 53-slide presentation designed for easy customization and delivery.

The course material covers essential topics such as effective call management, crafting engaging scripts, and handling objections, enabling learners to develop confidence and improve their sales techniques.

By mastering these skills, participants can enhance their ability to connect with customers, foster positive experiences, and drive sales results.

This training content mainly benefits new telesales staff and managers looking to strengthen their team’s performance in a competitive market.

Launch Your Corporate Training Courses In Minutes Using Our Editable Training Course Material.

Our all-in-one trainer-made training course material can be used to deliver telesales training courses.

We’ve included everything, from giving you a training workbook and slide deck to boosting your delivery and presentation with training guides.

Everything is packed with practical training content and fully editable to fit your unique course needs.

The Easiest Way To Build Skills And Improve Learning.

Oak Innovation combines everything you need to develop learners, manage course delivery, improve learning, and more.

Companies such as Apple, Grenoble Graduate School of Business, Peer Resources, and Carlsberg selected Oak Innovation’s suite of editable course material to increase skills and scale their training courses globally.

Based on the learning objectives listed, participants in your course will gain the following skills:

• Effective Call Structuring: Learners will understand how to structure sales calls to maximize engagement and conversion rates.
• Engagement Techniques: Participants will develop skills to engage potential customers in meaningful conversations rather than relying on scripts.
• Active Listening: The course will enhance participants’ ability to listen actively to customer needs and respond appropriately.
• Questioning Techniques: Learners will learn effective questioning strategies to uncover customer needs and preferences.
• Product Presentation: Participants will gain skills in presenting products or services that resonate with customers and highlight benefits.
• Overcoming Objections: The training will teach learners to address and overcome customer resistance and objections calmly.
• Building Rapport: Participants will learn how to establish rapport quickly with customers, making interactions feel more personal and less transactional.
• Closing Techniques: The course will cover effective closing strategies to help participants secure sales confidently.
• Using Positive Language: Learners will understand the importance of using positive language that generates interest and makes customers feel valued.
• Handling Diverse Customer Personalities: Participants will develop skills to manage interactions with various customer personalities, enhancing their adaptability in sales situations.

These skills are designed to empower individuals in telesales roles, improving their ability to connect with customers and drive sales effectively over the phone.

The Training Course Material Solutions Your Courses Needs.

Deepen connections with your target audience using editable training course material. Customize with a few clicks and streamline your courses.

• You can fully edit fonts, logos, and branding – all easily done.
• The course material can be edited with Microsoft Word, PowerPoint, and PDF.
• This is a one-time purchase with no ongoing fees or subscriptions.
• The course templates have everything you need to deliver courses.
• You get instant access after placing your order.
• Your order adds significant value to the time savings you receive.
• The content increases the type of corporate, employee, and leadership courses you can deliver.

Check out all the other training course materials in our store.

Connect The Right Courses With The Right People.

Delivering training courses with Oak Innovation offers freedom-earning opportunities.

It’s an excellent alternative for consultants and independent training professionals who don’t have the time to spend hours and days creating training content.

Or maybe you’re already an employed trainer, people manager, or individual who wants to supplement your income by delivering training courses using Oak Innovation’s editable course material.

Oak Innovation is built to bring people and training course material together.

Roles that should attend this course include:

• Telesales representatives looking to enhance their selling techniques and understanding on how to sell over the phone.
• Call center agents responsible for handling incoming sales calls.
• Sales managers seeking to improve team performance in telesales.