CRM For Managers: Editable Training Course Material

$80.00

Indulge in a classic, flexible, time-saving training solution with Oak Innovation’s CRM Skills Training Course Material.

Whether you’re just starting out or you’ve been in business for years, this 100% editable course content features engaging slides, an editable workbook, an instructor manual, and expert training guides, ensuring a successful but still versatile training course every time.

These are such useful training course materials to see you through your delivery of one day courses, workshops, and shorter modular training sessions.

SKU: CRMA Categories: , Brand:

Develop CRM Skills & Drive Business Growth: A Reusable Training Kit.

Oak Innovation’s CRM Skills Training Course Material is a multi-use, editable solution packed with an engaging slidedeck, customizable workbook, instructor manual, and carefully designed features.

Designed to be delivered in a variety of business settings while still being editable and flexible, this training course content also helps save you time and effort.

Especially, when you are under tight deadlines.

Trusted By Leading Brands.

 

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Course Outline.

This course has five easy to deliver transformative modules designed to elevate CRM understanding and application.

1. CRM Foundations: Building Stronger Customer Connections
In this module, participants will learn the core principles of CRM, understand its strategic importance, and identify opportunities to leverage CRM to improve customer engagement and drive business growth.

Participants will be able to:

  • Define CRM and its core components.
  • Identify different types of CRM systems and their applications.
  • Explain how CRM can improve customer relationships and drive business growth.
  • Recognize the key benefits of implementing a CRM strategy in their organization.

2. Mastering the Art of Customer Service Excellence
Participants will learn to exceed customer expectations and build lasting loyalty through exceptional service strategies and techniques.

Participants will be able to:

  • Identify the key drivers of customer satisfaction and loyalty.
  • Apply strategies to manage customer expectations and handle complaints effectively.
  • Describe how to communicate effectively with customers through various channels.
  • Differentiate between good and bad customer service and its impact on business outcomes.

3. Maximizing Organizational Impact With CRM
The content can be used to teach participants to align CRM strategies with overall business objectives, streamline processes, and improve team collaboration to achieve measurable results.

Key takeaways:

  • Assess the organizational impact of implementing a CRM system.
  • Outline the necessary steps to ensure successful CRM adoption across all departments.
  • Identify potential challenges and develop strategies to overcome them.
  • Integrate CRM data with other business systems to gain comprehensive insights.

4. Understanding Customer Needs and Expectations
Participants will develop a deep understanding of customer behavior, preferences, and pain points to create personalized experiences that drive satisfaction and advocacy.

Participants will be able to:

  • Identify the different types of customers and their unique needs and preferences.
  • Explain the importance of customer segmentation and personalization in CRM.
  • Utilize CRM data to create targeted marketing campaigns and personalized customer experiences.
  • Measure customer satisfaction and loyalty using key metrics such as NPS and lifetime value.

5. Implementing a Customer-Centric CRM Strategy
The content can be used to teach participants how to design and implement a CRM system that puts the customer at the heart of their business, fostering loyalty and driving long-term growth.

Participants will be able to:

  • Develop a customer-centric culture within their organization.
  • Design a CRM system that prioritizes customer needs and preferences.
  • Implement strategies for continuous improvement and optimization of their CRM system.
  • Analyze the effects of CRM failures on businesses and how to prevent them.

 

Equip Your Learners With The Skills They Need.

In this training course on CRM skills, your participants will:

  • Understand the importance of customer relationships.
  • Understand the components of CRM.
  • Explore the factors that can cause customer relationships to fail.
  • Understand how employees can affect CRM.
  • Examine how to develop a customer-centred approach.
  • Understand various types of customers.
  • Explore potential impacts on business.

 

What You’ll Get.

Transform your training courses and maximize participant engagement with our all-inclusive package.

Captivating Content

  • Dynamic Slide Deck (83 slides): Visually stunning presentations that keep your audience hooked.
  • In-depth Course Workbook (58 pages): Packed with exercises and actionable tips for lasting impact.

Interactive Learning Tools

  • Engaging Training Games: Make learning fun and memorable.
  • Effective Icebreakers: Foster open communication and build team rapport.
  • Practical Activities: Reinforce concepts through hands-on exercises.

Professional Development Resources

  • Comprehensive Training Guides: Enhance your facilitation skills.
  • Curated Reading Lists: Expand knowledge with carefully selected resources.
  • Assessment Tools: Measure learning outcomes with pre-built course tests.

Marketing and Implementation Support

  • Ready-to-Use Marketing Materials: Promote your courses with ease.
  • Strategic Action Plans: Develop robust implementation strategies.

 

Instant Access: Lasting Results.

Get instant access to all materials and start delivering impactful training sessions today. Our resources are designed to drive real change and produce measurable results in your organization.

Elevate your training sessions with our comprehensive toolkit.
 
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