How This Editable Training Material Works.
Are you seeing a pattern here?
“I wish I had a clear plan to follow for a training course on customer focus skills, so I wouldn’t feel so as lost during as I do right now.”
“I worry that my current workbooks and presentations aren’t professional enough compared to other courses out there.”
“It’s frustrating to realize that building a course from scratch requires more time than I can spare.”
Let’s find the best way forward.
Discover the simple and impactful way we offer you training course material to deliver these courses in your business.
Whether you’re just starting out or you’ve been in business for years, you will be able to share the essence of customer focus skills in business with Oak Innovation’s Training Course Material.
Trusted By Leading Brands.
Course Outline.
We’ve structured the course content into six easy to deliver modules.
1. How To Create Customer Focus.
You can use the content to provide specific advice on the main benefits of being customer-focused, explore the essential aspects of customer focus (e.g., loyalty and value-added service), and the effects of poor customer focus and client focus.
Participants will also examine market information and profit.
2. The Customer Service Environment.
The content explores the critical characteristics of excellent customer service and how to identify your most valuable customers using the Pareto Principle.
3. Poor Customer-Centric Practices.
Participants will learn to identify and eliminate practices that actively damage customer relationships.
4. How To Know Your Customers.
Participants will go beyond basic demographics and develop a deep understanding of their customers’ motivations and pain points.
You can also share how to calculate switching costs, predict customer attrition, and turn crises into opportunities for building unbreakable loyalty.
5. Customer Service Culture.
You can use the content in this section to provide a roadmap for building a customer service culture that fosters innovation, empowers employees, and consistently delivers exceptional experiences.
6. Maximizing Communication.
You can use the content to discuss active listening skills, share how to identify different customer communication styles, and implement a complaint-handling system that turns negative feedback into valuable insights.
Equip Your Learners With The Skills They Need.
Participants will:
- Understand the vital importance of the customer.
- Explore the value of having excellent customer service.
- Examine the factors that prevent maximizing customer value.
- Understand how to look at customer service levels.
- Understand when a company is customer-driven.
- Explore different customer types and how to interact with them.
Inside Every Download, You Get:
- Slide Deck (90 slides)
- Course Workbook (83 pages)
- Activities And Exercises
- Training Guides
- Reading Lists
- Assessment Tools
- Ready-to-Use Marketing Materials
- Action Plans
