CRM For Managers: Leveraging Training To Build Customer Relationships

$19.00

Retain high-potential CRM talent and prepare them for what’s next as you build pipelines of CRM skills within future leaders and skilled employees.

Save time with the training materials that trainers use. One-time purchase.

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Master Customer Relationships & Drive Business Growth: Download Our Customizable CRM Training Kit.

Tired of generic training programs that don’t deliver results?

This CRM course provides you with the tools and knowledge to create impactful training sessions that drive measurable improvements in customer relationships and business performance.

This comprehensive, editable CRM training course equips you with everything you need to deliver impactful sessions and drive measurable results.

Key Benefits.

  • Skyrocket your training ROI: Comprehensive, ready-to-use kit transforms your business delivery.
  • Slash prep time by 90%: Dive into 8 hours of expert content, crafted to maximize engagement and retention.
  • Instant impact: Launch your training program today and see results right away.
  • Anywhere, anytime learning: Seamlessly switch between on-site and virtual delivery to meet any need.
  • Your vision, our framework: 100% customizable content ensures perfect alignment with your brand and goals.
  • Stand out from competitors: Rebrand our premium content as your own, boosting your training courses.
  • Supercharge your value proposition: 15 bonus expert guides turn participants into industry leaders.
  • Efficiency on autopilot: 16 user-friendly forms cut admin time in half, letting you focus on what matters.
  • Learning that sticks: Hands-on exercises guarantee knowledge transfer and real-world application.
  • Create lifelong learners: Curated reading lists keep participants growing long after the course ends.
  • Data-driven improvement: Built-in evaluation tools help you quantify impact and continuously enhance your offering.
  • From novice to expert overnight: Intuitive design means anyone can deliver professional-grade training.

…and so much more!

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disney
DFA
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eastern
General-mills
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IBM
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microsoft
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mutual-of-america

 

Course Outline.

There five transformative modules in this course designed to elevate CRM understanding and application.

1. CRM Foundations: Building Stronger Customer Connections
In this module, participants will learn the core principles of CRM, understand its strategic importance, and identify opportunities to leverage CRM to improve customer engagement and drive business growth.

Key takeaways:

  • Define CRM and its core components.
  • Identify different types of CRM systems and their applications.
  • Explain how CRM can improve customer relationships and drive business growth.
  • Recognize the key benefits of implementing a CRM strategy in your organization.

2. Mastering the Art of Customer Service Excellence
Learn how to exceed customer expectations and build lasting loyalty through exceptional service strategies and techniques.

Key takeaways:

  • Identify the key drivers of customer satisfaction and loyalty.
  • Apply strategies to effectively manage customer expectations and handle complaints.
  • Describe how to communicate effectively with customers through various channels.
  • Differentiate between good and bad customer service and its impact on business outcomes.

3. Maximizing Organizational Impact With CRM
Discover how to align CRM strategies with overall business objectives, streamline processes, and improve team collaboration to achieve measurable results.

Key takeaways:

  • Assess the organizational impact of implementing a CRM system.
  • Outline the necessary steps to ensure successful CRM adoption across all departments.
  • Identify potential challenges and develop strategies to overcome them.
  • Integrate CRM data with other business systems to gain comprehensive insights.

4. Understanding Customer Needs and Expectations
Develop a deep understanding of customer behavior, preferences, and pain points to create personalized experiences that drive satisfaction and advocacy.

Key takeaways:

  • Identify the different types of customers and their unique needs and preferences.
  • Explain the importance of customer segmentation and personalization in CRM.
  • Utilize CRM data to create targeted marketing campaigns and personalized customer experiences.
  • Measure customer satisfaction and loyalty using key metrics such as NPS and customer lifetime value.

5. Implementing a Customer-Centric CRM Strategy
Learn how to design and implement a CRM system that puts the customer at the heart of your business, fostering loyalty and driving long-term growth.

Key takeaways:

  • Develop a customer-centric culture within your organization.
  • Design a CRM system that prioritizes customer needs and preferences.
  • Implement strategies for continuous improvement and optimization of your CRM system.
  • Analyze the effects of CRM failures on businesses and how to prevent them.

 

Equip Your Learners With The Skills They Need.

In this training course on CRM skills, your participants will:

  • Understand the importance of customer relationships.
  • Understand the components of CRM.
  • Explore the factors that can cause customer relationships to fail.
  • Understand how employees can affect CRM.
  • Examine how to develop a customer-centred approach.
  • Understand various types of customers.
  • Explore potential impacts on business.

 

What You’ll Get.

Transform your training delivery and maximize participant engagement with our all-inclusive package.

Captivating Content

  • Dynamic Slide Deck (83 slides): Visually stunning presentations that keep your audience hooked.
  • In-depth Course Workbook (58 pages): Packed with exercises and actionable tips for lasting impact.

Interactive Learning Tools

  • Engaging Training Games: Make learning fun and memorable.
  • Effective Icebreakers: Foster open communication and build team rapport.
  • Practical Activities: Reinforce concepts through hands-on exercises.

Professional Development Resources

  • Comprehensive Training Guides: Enhance your facilitation skills.
  • Curated Reading Lists: Expand knowledge with carefully selected resources.
  • Assessment Tools: Measure learning outcomes with pre-built course tests.

Marketing and Implementation Support

  • Ready-to-Use Marketing Materials: Promote your courses with ease.
  • Strategic Action Plans: Develop robust implementation strategies.

 

Instant Access: Lasting Results.

Get immediate access to all materials and start delivering impactful training sessions today. Our resources are designed to drive real change and produce measurable results in your organization.

Elevate your training sessions with our comprehensive toolkit.