Tired of Workplace Drama? Get Proven Conflict Resolution Training Materials That Actually Work.
Workplace conflict draining productivity and morale?
This comprehensive coursepack provides you with the tools and training content to transform conflict into collaboration, boost team performance, and create a more positive work environment.
Learning Objectives.
Participants will gain essential skills, including:
- Understand the relationship between conflict and the organization.
- Explore sources and types of conflict.
- Understand different perspectives on conflict.
- Understand different conflict-handling strategies and styles.
- Explore conflict outcomes.
The course material focuses on the positive aspects of conflict and explains the main elements of conflict management.
You can also easily edit and rebrand this conflict and conflict resolution training material for your business.
Course Outline.
The course is divided into three core sections.
1. Understanding Conflict in the Workplace
This module lays the foundation for effective conflict resolution.
Participants will gain a clear understanding of what conflict is, its various forms, and its potential impact on the workplace. We’ll dispel common myths about conflict and explore its potential benefits when managed effectively.
Key takeaways:
- Define conflict and differentiate between constructive and destructive conflict.
- Identify the common sources of conflict in the workplace (e.g., communication breakdowns, differing values, resource scarcity).
- Analyze the impact of unresolved conflict on productivity, morale, and organizational goals.
- Recognize different conflict styles and their potential strengths and weaknesses.
2. Mastering Conflict Resolution Strategies.
This module dives deep into practical strategies for resolving conflict effectively.
Participants will learn five distinct conflict-handling styles and how to apply them appropriately in different situations. Emphasis is placed on developing communication skills and collaborative problem-solving techniques.
Key takeaways:
- Master the five conflict-handling styles: competing, collaborating, compromising, avoiding, and accommodating.
- Learn how to assess a conflict situation and choose the most appropriate strategy.
- Develop active listening, empathy, and assertive communication skills.
- Practice negotiation and mediation techniques.
3. Building A Conflict-Positive Workplace.
This module focuses on creating a sustainable conflict resolution culture within the organization.
Participants will learn how to foster open communication, build trust, and promote a collaborative environment where conflict is viewed as an opportunity for growth and innovation.
Key takeaways:
- Understand the importance of organizational culture in conflict management.
- Develop strategies for promoting open communication and feedback.
- Learn how to build trust and rapport within teams.
- Create a framework for conflict resolution policies and procedures.
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What You’ll Get:
Comprehensive Course Workbook
- Packed with exercises and expert tips to maximize learning.
Detailed Instructor Manual
- Step-by-step session plans for flawless delivery.
Engaging Slide Deck
- Visually customizable presentations that drive home key concepts.
Interactive Training Games
- Make learning fun and memorable.
Icebreakers That Work
- Foster open communication and build team rapport.
Practical Training Guides
- Enhance learning outcomes with proven strategies.
Customizable Course Tests
- Measure and showcase knowledge gains.
Hands-On Activities and Exercises
- Reinforce concepts through active learning.
Curated Reading Lists
- Expand knowledge with carefully selected resources.
Professional Marketing Materials
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Action-Oriented Implementation Plans
- Turn learning into real-world results.
