This assessment tool evaluates how well you deal with conflict in various scenarios.
Instructions:
Please read each situation carefully and select the response that best represents your typical approach to handling conflicts.
There are no right or wrong answers, and your responses will be kept confidential.
You are working on a group project, and one of your team members consistently misses deadlines, causing delays for the entire group.
- A) Take charge and complete their tasks to ensure the project stays on track.
- B) Talk to the team members privately to understand the reasons behind the missed deadlines and offer help.
- C) Report the issue to your supervisor without discussing it with the team member.
During a disagreement with a friend, they become upset and raise their voice at you.
- A) Shout back to assert your position and defend yourself.
- B) Stay calm and try to listen to their perspective while expressing your own calmly.
- C) Walk away from the situation and avoid further confrontation.
You and your partner have conflicting opinions on where to go for vacation.
- A) Insist on your choice and refuse to compromise.
- B) Discuss each other’s preferences and work together to find a destination that suits both of you.
- C) Let your partner decide to avoid any arguments.
You receive negative feedback from your supervisor about your performance on a recent project.
- A) Get defensive and justify your actions without considering the feedback.
- B) Accept the feedback graciously and ask for specific ways to improve.
- C) Ignore the feedback and continue with your current approach.
Two of your team members are having a heated argument during a meeting, disrupting the progress.
- A) Ignore the situation and hope they resolve it on their own.
- B) Intervene to mediate the conflict and find a resolution.
- C) Inform your manager about the situation and let them handle it.
You notice a recurring issue with a friend’s behavior that bothers you.
- A) Avoid addressing the issue to maintain the friendship.
- B) Confront your friend respectfully and express your feelings about the behavior.
- C) Distance yourself from your friend without explaining.
You are assigned to work with a colleague you have had conflicts with.
- A) Refuse to work with them and request a different partner.
- B) Approach the situation with an open mind and establish a better working relationship.
- C) Complain to your supervisor about the assignment without trying to resolve the issue directly.
Scoring:
- For each question, assign yourself the following points:
- A) = 1 point
- B) = 2 points
- C) = 3 points
- Add up your total points to get your conflict management score:
- 7-12 points: You handle conflicts constructively and effectively.
- 13-18 points: You deal with conflicts reasonably well, but there is room for improvement.
- 19-21 points: You struggle with conflict management and may benefit from developing new approaches.
Remember, conflict management skills can be improved with practice and self-awareness.
Use this assessment to identify areas for growth and development in conflict resolution. Improve your listening skills and understanding of your leadership style.
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With 30+ years of experience, Catherine Fitzgerald, B.A., M.A., PGDip, founded Oak Innovation in 1995. Catherine received her Bachelor’s degree and Master’s from University College Cork. She holds qualifications in Professional Development And Training from University College Galway. She is completing a second Master’s from University College Cork. Since 1995, clients include Apple, Time Warner, and Harvard University.