Catherine Fitzgerald B.A. M.A. PGDip

Customer service can be the difference between success and failure. While good customer service meets customers’ basic needs, great customer service goes above and beyond, […]

An effective sales process is crucial for organizations to achieve revenue goals and maintain a sustainable growth trajectory. A well-defined sales process provides a structured […]

Organizations recognise the importance of creating an inclusive workplace environment that values diversity, promotes equity, and fosters a sense of belonging for all employees. This […]

Employee turnover rate and attrition rate are two essential metrics that organizations use to measure employee movement within the workplace. While they may seem similar, […]

Creating a positive onboarding experience in the workplace is crucial for setting new employees up for success and fostering a positive company culture. Onboarding refers […]

Creating a celebratory culture in the workplace is essential for boosting employee engagement and fostering a positive work environment. A celebratory culture involves recognizing and […]

Effective management skills are crucial for success. Traditional training methods can sometimes be monotonous and fail to engage employees fully. To address this, many organizations […]

Business games are interactive and engaging activities that simulate real-life business scenarios. Business games are designed to enhance learning and development in the workplace by […]

Practical managerial skills are crucial for success. Managers are vital in leading teams, making strategic decisions, and achieving organizational goals. To enhance their capabilities, organizations […]

Role plays are a valuable tool in the workplace for enhancing action items, communication, problem-solving, and teamwork skills. They involve participants taking on different roles […]