Telesales Training Materials.
Are you searching for editable training materials on telesales skills that can be rapidly tailored to enhance virtual telesales skills and address challenges specific to different remote work scenarios across industries?
By providing editable training materials explicitly designed for telesales, you can easily create customized, high-impact training sessions that drive learner engagement and sales success, empowering you to elevate your training offerings professionally.
This telesales training course material equips professionals with vital skills to excel in selling products and services over the phone.
Participants gain access to a comprehensive suite of resources, including a 39-page workbook and a 53-slide presentation designed for easy customization and delivery.
The course covers essential topics such as effective call management, crafting engaging scripts, and handling objections, enabling learners to develop confidence and improve their sales techniques.
By mastering these skills, participants can enhance their ability to connect with customers, foster positive experiences, and drive sales results.
This training mainly benefits new telesales staff and managers looking to strengthen their team’s performance in a competitive market.
Everything Included For $80.
Our all-in-one trainer-made training course material can be used to deliver telesales training courses.
We’ve included everything, from giving you a training workbook and slide deck to boosting your delivery and presentation with training guides. Everything is packed with practical content and fully editable to fit your unique course needs.
Course Outline:
Along with the introduction, there are seven lessons your participants will work through.
1. Telesales training
For the best results, you can use the content to discuss telesales and the advantages of selling over the phone.
Key takeaways:
- Participants will explore telesales, discuss the advantages of selling over the phone, and examine the role of the telephone in generating sales.
2. The seven deadly sins of telesales
In this lesson, course participants will:
- Explore the impact of a lack of management commitment.
- Learn what happens when telesales are only given minimum attention.
- Review the impact of insufficient marketing support.
- Explore unrealistic expectations.
- Discuss the costs of staffing mistakes.
- Explore the impact of insufficient investment.
- Review the impact of inadequate measurement and analysis.
3. The selling equation
At this stage of the course, you can use the lesson provided to examine telesales as a process and how to manage first impressions. You can also use the content to discuss fundamental telephone techniques, such as controlling the call, voice, and attitude.
Key takeaways:
- Course participants will explore telesales as a process and discuss fundamental telephone techniques, such as managing the call, voice, and attitude.
4. Aspects that create the wrong impression
Key takeaways:
In this lesson, you can explore conditions that set the wrong impression:
- The call was not answered at all.
- The customer left on hold.
- There is no identification of the agent or the organization.
- While transferring, the customer gets cut off.
- No interest in the customer.
- Agent not listening.
- No confidence was generated.
- The agent is rude or condescending.
5. The stages of a sales call
In this lesson, you can use the content provided to share that the standard sales call has four identifiable stages (e.g., opening, presentation, closing, and departure).
Key takeaways:
- Opening.
- Presentation.
- Closing.
- Departure.
6. Why do people buy
Built for busy trainers, you can use this lesson to explore the importance of features and benefits.
Key takeaways:
People buy to:
- Avoid pain.
- Reduce risk or loss.
- Enhance their prestige or ego.
- Make money.
- Gain enjoyment, pleasure, or comfort.
- Buy for other people.
7. How to handle objections
The last sections of this course explores fundamental telesales skills.
Key takeaways:
- Participants will explore transitions, discuss buying signals, and examine how to close the sale.
Objectives:
In this training course on telesales skills, your participants will:
- Explore the main obstacles to effective telesales.
- Understand the process behind successful telesales skills.
- Understand a range of techniques.
- Examine techniques available to build an effective process.
- Understand the benefits of an effective telesales process.
Skills Gained:
Based on the learning objectives, participants will gain the following essential skills:
- Effective Call Structuring: Learners will understand how to structure sales calls to maximize engagement and conversion rates.
- Engagement Techniques: Participants will develop skills to engage potential customers in meaningful conversations rather than relying on scripts.
- Active Listening: The course will enhance participants’ ability to listen actively to customer needs and respond appropriately.
- Questioning Techniques: Learners will learn effective questioning strategies to uncover customer needs and preferences.
- Product Presentation: Participants will gain skills in presenting products or services that resonate with customers and highlight benefits.
- Overcoming Objections: The training will equip learners with techniques to address and overcome customer resistance and objections calmly.
- Building Rapport: Participants will learn how to establish rapport quickly with customers, making interactions feel more personal and less transactional.
- Closing Techniques: The course will cover effective closing strategies to help participants secure sales confidently.
- Using Positive Language: Learners will understand the importance of using positive language that generates interest and makes customers feel valued.
- Handling Diverse Customer Personalities: Participants will develop skills to manage interactions with various customer personalities, enhancing their adaptability in sales situations.
These skills are designed to empower individuals in telesales roles, improving their ability to connect with customers and drive sales effectively over the phone.
What You Get:
- Course workbook (39 pages) filled with exercises and advice.
- Slide deck (53 slides) with engaging visuals and critical concepts.
- Free training games to make learning fun and interactive.
- Free training icebreakers to foster open communication.
- Practical training guides to enhance learning.
- Course tests to measure learning outcomes and knowledge gains.
- Activities/exercises to reinforce concepts through practice.
- Reading lists to provide additional learning resources.
- Marketing material to promote your courses.
- Action plans to develop implementation strategies.
Plus, You Get These Exclusive Free Guides On:
- Turbocharging your training games (includes 17 free training games).
- Mastering the art of icebreakers (includes 17 free icebreakers).
- Taking charge of course participation levels.
- Reigniting your questioning skills.
- Staying ahead with active listening skills.
- Future-proofing by selecting the right course materials.
- Improving training evaluations.
Order Now, And You’ll Also Get These Free Bonus Resources On:
- Creating presentations that people want.
- Mastering how you deal with difficult people.
- Building personal values.
- Achieving success with instructional materials.
- Taking charge of the emotional reactions to change.
- Developing a solid trainer trust score.
- Empowering others to set goals.
- Creating presentations that people remember.
Extra Benefits:
- You can fully edit fonts, logos, and branding – all easily done.
- The course material can be edited with Microsoft Word, PowerPoint, and PDF.
- This is a one-time purchase with no ongoing fees or subscriptions.
- The course templates have everything you need to deliver courses.
- You get instant access after placing your order.
- Your order adds significant value to the time savings you receive.
- The content increases the type of corporate, employee, and leadership courses you can deliver.
Check out all the other training course materials available in our shop.
Ideal For:
Roles that find this training useful include:
- Telesales representatives looking to enhance their selling techniques.
- Call center agents responsible for handling incoming sales calls.
- Sales managers seeking to improve team performance in telesales.
