Telesales Management: Strategies For Leading A Successful Sales Team

$80.00

Give leaders and teams the skills to directly improve telesales skills in a way that improves sales relationships, creates new opportunities, and increases productivity.

Deliver courses with the training material that successful trainers choose. One-time payment.

Transform Your Sales Team: Proven Telesales Training Kit That Gets Results.

Tired of spending weeks creating telesales training content from scratch?

Need a proven, engaging telesales course that delivers results?

Want to easily add high-value training to your offerings and boost your revenue?

You can use this coursepack to deliver targeted telesales training to key leaders or small groups.

Start achieving remarkable results by presenting the content to explore the main obstacles to effective telesales and the process behind successful telesales skills.

Accelerate development by using our proven content to deliver an external workshop or internal training course on telesales skills in your business.

Key Benefits.

  • Skyrocket your training ROI: Comprehensive, ready-to-use kit transforms your business delivery.
  • Slash prep time by 90%: Dive into 8 hours of expert content, crafted to maximize engagement and retention.
  • Instant impact: Launch your training program today and see results right away.
  • Anywhere, anytime learning: Seamlessly switch between on-site and virtual delivery to meet any need.
  • Your vision, our framework: 100% customizable content ensures perfect alignment with your brand and goals.
  • Stand out from competitors: Rebrand our premium content as your own, boosting your training courses.
  • Supercharge your value proposition: 15 bonus expert guides turn participants into industry leaders.
  • Efficiency on autopilot: 16 user-friendly forms cut admin time in half, letting you focus on what matters.
  • Learning that sticks: Hands-on exercises guarantee knowledge transfer and real-world application.
  • Create lifelong learners: Curated reading lists keep participants growing long after the course ends.
  • Data-driven improvement: Built-in evaluation tools help you quantify impact and continuously enhance your offering.
  • From novice to expert overnight: Intuitive design means anyone can deliver professional-grade training.

…and so much more!

 

Equip Your Learners With The Skills They Need.

In this training course on telesales skills, your participants will:

  • Explore the main obstacles to effective telesales.
  • Understand the process behind successful telesales skills.
  • Understand a range of techniques.
  • Examine techniques available to build an effective process.
  • Understand the benefits of an effective telesales process.

 

Course Outline.

The material is structured into seven engaging modules.

1. Unlocking the Power of Telesales: Why Phone Sales Still Matter
This module lays the foundation for telesales success.

Participants will discover why telesales remains a vital sales channel in today’s digital landscape, learn to identify ideal scenarios for phone-based selling, and understand how to integrate telesales with other marketing efforts for maximum impact.

Key takeaways:

  • Define telesales and its role in the modern sales landscape.
  • Identify the key benefits of telesales, including cost-effectiveness, reach, and personalized interaction.
  • Explore how to leverage the telephone to build rapport and generate leads.
  • Understand the importance of preparation and planning in telesales.
  • Suggested Additional Activity – Role-playing exercise: Practicing a concise and impactful introduction to a telesales call in your organization.

2. Avoiding the Telesales Graveyard: Identifying and Eliminating Costly Mistakes
Participants will learn how to gain management buy-in for telesales initiatives, discover strategies for allocating resources effectively, and avoid the pitfalls of underfunding telesales efforts leading to low ROI.

In this module, course participants will:

  • Explore the impact of a lack of management commitment.
  • Learn what happens when telesales are only given minimum attention.
  • Review the impact of insufficient marketing support.
  • Explore unrealistic expectations.
  • Discuss the costs of staffing mistakes.
  • Explore the impact of insufficient investment.
  • Review the impact of inadequate measurement and analysis.

3. Mastering the Telesales Process: From First Impression to Lasting Relationship
This module focuses on mastering the art of making a positive first impression and building rapport quickly over the phone.

Participants will learn a proven, step-by-step telesales process, master the art of creating a positive first impression over the phone, and develop techniques for building rapport and trust with potential customers.

Key takeaways:

  • Understand the critical elements of a strong opening statement.
  • Develop techniques for projecting a positive and engaging voice.
  • Learn how to actively listen and respond to customer cues.
  • Master techniques for handling initial objections and building credibility.

4. Dialing for Disaster: Identifying and Eliminating Common Call Killers
Participants will learn best practices for call answering protocols to ensure no lead goes unanswered, discover strategies for minimizing hold times and keeping customers engaged while on hold, and implement techniques for prompt and professional call transfers.

Key takeaways:

In this module, you can use the content to explore conditions that set the wrong impression:

  • The call was not answered at all.
  • The customer left on hold.
  • There is no identification of the agent or the organization.
  • While transferring, the customer gets cut off.
  • No interest in the customer.
  • Agent not listening.
  • No confidence was generated.
  • The agent is rude or condescending.

5. The Telesales Roadmap: Guiding Customers Through a Seamless Sales Journey
This module provides a structured approach to telesales, ensuring that every call is efficient, effective, and customer-focused.

Participants will learn how to create a positive experience from the first “hello” to the final agreement.

Participants will master the art of crafting compelling openings that grab attention, learn how to deliver persuasive presentations tailored to individual customer needs, discover effective closing techniques that drive conversions, and understand the importance of a positive departure for building lasting relationships.

Participants will understand key stages of a sales call:

  • Opening: Participants will master the art of crafting compelling openings that grab attention within the first 15 seconds, learn proven techniques for quickly establishing rapport, and discover how to set a positive tone for the entire conversation. Example: Share the “30-second benefit pitch” to instantly pique customer interest.
  • Presentation: Participants will learn how to deliver persuasive presentations tailored to individual customer needs, understand how to effectively communicate value propositions over the phone, and discover techniques for engaging customers through storytelling and impactful language.
  • Closing: Participants will discover effective closing strategies that convert hesitant prospects into satisfied customers, learn how to confidently ask for the sale without being pushy, and master techniques for overcoming last-minute objections and securing commitment.
  • Departure: Participants will understand the importance of a positive departure for building lasting relationships, learn how to leave a lasting positive impression, and discover techniques for setting the stage for future interactions and repeat business.

6. Unlocking Customer Motivations: Understanding the Psychology of Buying in Telesales
This module dives into the psychology of buying, helping participants understand the underlying motivations that drive customer decisions.

Participants will learn how to identify and leverage the core emotional drivers behind purchasing decisions in a telesales context, understand how to address customer pain points and alleviate concerns over the phone, and tailor their sales approach to resonate with individual customer motivations.

Key takeaways:

  • Identify the six core reasons why people buy (avoid pain, reduce risk, enhance prestige, make money, gain enjoyment, buy for others).
  • Distinguish between features and benefits and learn how to translate features into compelling benefits.
  • Develop the ability to ask probing questions to uncover customer needs and motivations.
  • Craft personalized value propositions that resonate with individual customer profiles.
  • Additional Activity: Needs analysis exercise: Identifying customer needs within your organization and crafting tailored value propositions based on specific scenarios.

7. Turning ‘No’ into ‘Yes’: Mastering Objection Handling in Telesales
Participants will develop proven techniques for anticipating and overcoming common sales objections in telesales, learn how to identify subtle buying signals over the phone, and master effective closing strategies that convert hesitant prospects into satisfied customers.

Key takeaways:

  • Participants will explore transitions, discuss buying signals, and examineย how to close the sale.

 

What You’ll Get.

Transform your training delivery and maximize participant engagement with our all-inclusive package.

Captivating Content

  • Dynamic Slide Deck (53 slides): Visually customizable presentations that keep your audience hooked.
  • In-depth Course Workbook (39 pages): Packed with exercises and actionable tips for lasting impact.

Interactive Learning Tools

  • Engaging Training Games: Make learning fun and memorable.
  • Effective Icebreakers: Foster open communication and build team rapport.
  • Practical Activities: Reinforce concepts through hands-on exercises.

Professional Development Resources

  • Comprehensive Training Guides: Enhance your facilitation skills.
  • Curated Reading Lists: Expand knowledge with carefully selected resources.
  • Assessment Tools: Measure learning outcomes with pre-built course tests.

Marketing and Implementation Support

  • Ready-to-Use Marketing Materials: Promote your courses with ease.
  • Strategic Action Plans: Develop robust implementation strategies.

 

Instant Access: Lasting Results.

Get immediate access to all materials and start delivering impactful training sessions today. Our resources are designed to drive real change and produce measurable results in your organization.

Elevate your training sessions with our comprehensive toolkit.