Driving Business Excellence: A Manager’s Role

$80.00

Build long-term success by providing business excellence training.

You can use this editable training course content to provide the foundation for everything related to business excellence.

Deliver courses with the training material that successful trainers choose. One-time payment.

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Unlock Peak Performance: Ready-To-Use Business Excellence Training Content To Drive Results.

In today’s competitive landscape, achieving business excellence is critical.

This comprehensive, editable course provides everything you need to deliver impactful business excellence training and drive organizational transformation.

Key Benefits.

  • Skyrocket your training ROI: Comprehensive, ready-to-use kit transforms your business delivery.
  • Slash prep time by 90%: Dive into 8 hours of expert content, crafted to maximize engagement and retention.
  • Instant impact: Launch your training program today and see results right away.
  • Anywhere, anytime learning: Seamlessly switch between on-site and virtual delivery to meet any need.
  • Your vision, our framework: 100% customizable content ensures perfect alignment with your brand and goals.
  • Stand out from competitors: Rebrand our premium content as your own, boosting your training courses.
  • Supercharge your value proposition: 15 bonus expert guides turn participants into industry leaders.
  • Efficiency on autopilot: 16 user-friendly forms cut admin time in half, letting you focus on what matters.
  • Learning that sticks: Hands-on exercises guarantee knowledge transfer and real-world application.
  • Create lifelong learners: Curated reading lists keep participants growing long after the course ends.
  • Data-driven improvement: Built-in evaluation tools help you quantify impact and continuously enhance your offering.
  • From novice to expert overnight: Intuitive design means anyone can deliver professional-grade training.

…and so much more!

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Cadbury
Carlsburg
citi
colgate
comcast
disney
DFA
dunkin
eastern
General-mills
harvard
HRProTeam
HSBC
IAG
IBM
Leica
microsoft
mitubishi
mutual-of-america

 

Course Outline.

There are five transformative modules included in this course.

Module 1: Defining Business Excellence: Core Values and Strategic Advantage
Start by understanding the fundamental principles that define a truly excellent organization. This module explores the crucial role of core values, clear roles, and strategic responsibilities in building a foundation for lasting success.

Participants will learn to differentiate between quality and operational excellence and identify the hidden obstacles that often hinder progress.

Participants will:

  • Develop a clear, shared understanding of what business excellence means within your organization, going beyond generic definitions.
  • Learn how implementing business excellence principles can lead to increased profitability, improved customer satisfaction, and enhanced employee engagement.
  • Assess your organization’s current level of excellence and pinpoint key areas for improvement.
  • Identify and overcome common obstacles that prevent organizations from reaching their full potential.
  • Develop a clear understanding of core values and their impact on organizational performance.

2. Module 2: Global Benchmarks: Leveraging the EFQM and Baldridge Models
Discover how globally recognized frameworks like the EFQM Model and the Baldridge National Quality Program drive excellence across industries.

Participants will gain practical insights into adapting these models to your organization and using them to identify areas for significant improvement and competitive advantage.

Participants will:

  • Understand the EFQM Model: Learn the nine criteria of the EFQM Model and how to use them to assess your organization’s strengths and weaknesses.
  • Explore the Baldrige Criteria: Discover the seven categories of the Baldrige Criteria and how they can help you drive performance improvement across your organization.
  • Apply Frameworks for Self-Assessment: Gain practical experience in using the EFQM and Baldrige frameworks to conduct a self-assessment of your organization’s performance.

Module 3: Strategic Alignment: Connecting Vision, Metrics, and Innovation for Excellence
Uncover the powerful link between strategic management and achieving business excellence.

Share how to translate vision into actionable metrics and foster a culture of innovation that aligns with your organization’s overarching goals.

This module provides the tools to ensure every department is working in harmony towards a shared vision of excellence.

Participants will:

  • Develop a Compelling Vision: Learn how to create a clear, inspiring vision that motivates employees and guides your organization’s strategic direction.
  • Align Goals with Innovation: Discover how to integrate innovation into your strategic planning process and foster a culture of experimentation and risk-taking.
  • Measure What Matters: Learn how to identify and track key performance indicators (KPIs) that drive business excellence and monitor progress towards your strategic goals.

Module 4: Leadership-Driven Continuous Improvement: Elevating Products, Services, and Processes
Discuss the pivotal role of leadership in championing a culture of continuous improvement.

Share practical techniques for enhancing products, services, and processes, ensuring your organization remains agile and responsive to market demands. And, discover how to empower your team to identify and implement improvements at every level.

Participants will:

  • Champion Continuous Improvement: Understand how to create a culture where employees are empowered to identify and implement improvements to products, services, and processes.
  • Implement Continuous Improvement Methodologies: Learn to utilize methodologies like PDCA (Plan-Do-Check-Act) and Lean to streamline processes and improve efficiency.
  • Develop Leadership Skills for Excellence: Learn how leaders can inspire and motivate their teams to embrace continuous improvement and achieve higher levels of performance.

Module 5: Customer-Centric Excellence: Building Loyalty and Competitive Advantage
Participants will master the art of building a customer-driven organization that achieves excellence through exceptional customer relationships.

They will also develop strategies to maximize customer loyalty, gain a competitive edge, and transform customer feedback into valuable insights for continuous improvement. Share how to create a customer experience that sets you apart from the competition.”

Participants will:

  • Understand Customer Needs: Develop strategies for gathering customer feedback and gaining insights into their needs and expectations.
  • Maximize Customer Relationship Skills: Learn how to train employees to provide exceptional customer service and build lasting relationships.
  • Create a Customer-Centric Culture: Discover how to embed customer-centricity into your organization’s culture and ensure that every employee is focused on delivering exceptional customer experiences.

 

Conclusion:

  • Develop an Action Plan: Create a personalized action plan for implementing the principles of business excellence within your organization. Template: An action plan template with specific, measurable, achievable, relevant, and time-bound (SMART) goals.
  • Monitor Progress and Celebrate Successes: Share how to track progress towards your goals and celebrate successes to maintain momentum and engagement. Example: Implementing a regular review process to monitor progress and identify areas for improvement.
  • Embrace Continuous Learning: Understand the importance of continuous learning and development in sustaining business excellence. Resource: A list of recommended books, articles, and websites on business excellence.

 

Equip Your Learners With The Skills They Need.

In this editable training course on the excellent organization, your participants will:

  • Understand what defines an excellent organization.
  • Examine the components of an operational excellence strategy.
  • Explore the excellence awards, such as the Baldridge & Business Excellence EFQM Awards.
  • Understand the nature of excellence.

 

What You’ll Get.

Transform your training delivery and maximize participant engagement with our all-inclusive package.

Captivating Content

  • Dynamic Slide Deck (63 slides): Visually customizable presentations that keep your audience hooked.
  • In-depth Course Workbook (48 pages): Packed with exercises and actionable tips for lasting impact.

Interactive Learning Tools

  • Engaging Training Games: Make learning fun and memorable.
  • Effective Icebreakers: Foster open communication and build team rapport.
  • Practical Activities: Reinforce concepts through hands-on exercises.

Professional Development Resources

  • Comprehensive Training Guides: Enhance your facilitation skills.
  • Curated Reading Lists: Expand knowledge with carefully selected resources.
  • Assessment Tools: Measure learning outcomes with pre-built course tests.

Marketing and Implementation Support

  • Ready-to-Use Marketing Materials: Promote your courses with ease.
  • Strategic Action Plans: Develop robust implementation strategies.

 

Instant Access: Lasting Results.

Get immediate access to all materials and start delivering impactful training sessions today. Our resources are designed to drive real change and produce measurable results in your organization.

Elevate your training sessions with our comprehensive toolkit.