Emotional intelligence at work refers to understanding and managing emotions effectively and professionally.
It involves recognizing and empathizing with your own emotions and those of others and using that understanding to navigate social interactions and make informed decisions.
Emotional intelligence at work means being aware of your emotions and how they can influence your behavior and decision-making.
It also involves sensitivity to your colleagues’ emotions, such as understanding when someone feels stressed, frustrated, or happy.
This awareness allows you to respond appropriately and build better co-worker relationships.
Emotional intelligence at work also includes the ability to regulate one’s emotions, which means managing and expressing them constructively.
For example, instead of reacting impulsively in a stressful situation, one can remain calm and composed and find ways to address the issue effectively.
It also means adapting to changing circumstances and handling conflicts diplomatically and collaboratively.
In summary, emotional intelligence and leadership at work involve being aware of and managing your own emotions, understanding and empathizing with the feelings of others, and using that knowledge to build positive relationships, communicate effectively, and make well-informed decisions in the workplace.
With 30+ years of training experience, Catherine Fitzgerald, B.A., M.A., PGDip, founded Oak Innovation (oakinnovation.com) in 1995. Catherine received her Bachelor’s and Master’s degrees from University College Cork. She holds qualifications in Professional Development And Training from University College Galway. Since 1995, clients include Apple, Time Warner, and Harvard University.
